Live Chat for Customer Service: a UX Case Study

2021 / RESEARCH + DATA ANALYSIS + BUSINESS & UX STRATEGY

A chat bubble made out of paper
Photo by Volodymyr Hryshchenko on Unsplash

OVERVIEW

Recently Takeaway.com and JustEat.uk have become one. This coalition made our company much bigger, more complex and expanded operations in several new countries. With this new challenge, many teams around JET (JustEatTakeaway) have started to work on the integration both of these…